Shortage and/or damage claims must be recorded at the time of delivery.

Returns and Exchanges

All returns or exchanges must be processed within 30 days of shipment. Prior authorization must be obtained before any merchandise is returned for credit, refund or replacement. To begin the return process, please submit a return request at This email address is being protected from spambots. You need JavaScript enabled to view it. 

Unauthorized returns will not be accepted. Customer is responsible for all return shipping charges unless the product is defective or Tools-Hq made an error.