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Shipping Info

TERMS AND CONDITIONS

  • All shipments are sent from Toronto, Canada and are therefore Tax Free for US buyers.  
  • For orders above $200 import duties may apply. All applicable duties and taxes are to be paid by the buyer. 
  • Shipments to Alaska, Hawaii and foreign destinations might be higher than what is calculated by the website. Buyer will be notified of any changes in shipping rates prior to shipment. 
  • For bigger orders contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or call us at 1 647 620 3937 to get optimized shipping rates. 
  • Certain bulky items do not qualify for free shipping. In this case you will be notified by email of any changes in shipping rates.  
  • We cannot ship to P.O. Boxes.
  • Residential and/or remote delivery charges may apply, you will be notified before shipment is made and before payment is processed.
  • Some restrictions will apply and some items do not qualify for free shipping.
  • Free shipping terms are subject to change without notice. If an item does not qualify for the free shipping terms, you will be notified before shipment is made and before payment is processed.

 

Claims

Shortage and/or damage claims must be recorded at the time of delivery.

Returns and Exchanges

All returns or exchanges must be processed within 30 days of shipment. Prior authorization must be obtained before any merchandise is returned for credit, refund or replacement.

Unauthorized returns will not be accepted. Customer is responsible for all return shipping charges unless the product is defective or Tools-hq made an error.

Returns may be subject to a restocking charge.